TROUBLSHOOTING: eCollections Reports

Thanks for the follow-up. I don't think that's the issue, most of the other database has loginName: DataAdminSQl with NULL password and the reports works.

________________________________________
From: john.spencer@ecollections.com
To: cvilozue@hotmail.com; support@sentinelds.com
Subject: RE: ecollections Reports
Date: Thu, 4 Jun 2015 11:28:20 -0500
Hi Victor,

Usually when you are prompted to log into Information Studio it means there isn’t a password entered into the Info Studio PSW field located in User Details > System. Once entered, Information Studio should open right from the management module without prompting for logon credentials. Can you verify your eCollections password is entered in that field under your name? Please advise, thanks!


NOTICE: In order to avoid delays in addressing service items please make sure any new requests are sent to support@ecollections.com in order to ensure you get a timely follow-up.

Kind regards,

John Spencer
Sentinel Development Solutions
Toll Free: 877-395-8976
Phone: 515-564-0585
Fax: 515-564-0589

CONFIDENTIALITY STATEMENT. This e-mail message & its attachments are covered by Electronic Communications Privacy Act, 18 U.S.C. §§2510-2521 & is intended only for use of person or entity to which it is addressed. If you are not the intended recipient or have received this message in error, you are prohibited from disseminating or otherwise using this information under law. Receipt of these documents is acknowledgement and acceptance that this is privileged, proprietary and confidential and will not be forwarded to any party(s) without prior written consent from the sender.

From: Victor ILozue [mailto:cvilozue@hotmail.com]
Sent: Thursday, June 04, 2015 11:21 AM
To: SDS
Subject: ecollections Reports

Support

I will appreciate it if somebody will give me a call to resolve the issues that I'm having trying to deploy Reports for a new database. When I click on information studio from view report menu it open to "Login to Information Studio" window. It's not accepting my username/password. I might be missing a step in the IIs config.

Thanks
Victor


This ticket was entered by John Spencer

 I found this article helpful. (0)

 

  1. Wes Baldwin
    04 June, 2015

    Problem: When launching Information Studio the login page comes up instead of going right to the landing pages.

    Cause: IIS Web.config file missing entry for 612

    Solution: Edited Web.Config and added an entry for 612 to the datbase list.


    Wes Baldwin logged 0.38 hours (23 minutes) as Level 2 Support task type.

Leave a Response