Program Details for Next Day and Free import service

Program Details

To qualify for both services your account must be in good standing and your invoices must be paid in full with your account up to date.

Next Day Import Guarantee

3 p.m. CST is the cutoff for portfolio submissions. All imports received by 3 p.m. CST will be available for access by 5 p.m. CST the following business day (weekends and holidays excluded). Friday submissions will not be available until 5 p.m. CST the following Monday. The Next Day guarantee applies only to one import, not exceeding 10,000 accounts, for each customer account per month. The guarantee is this – if your import is not completed within the next day guidelines, we will provide you with one additional free import for the current month.

The following requirements must be met to qualify for the Next Day Import Guarantee:

  • 1. The request must be received before 3:00 p.m.
  • 2. There is only one request and one portfolio for import into eCollections.
  • 3. The portfolio must be less than 10,000 accounts.

One Free Import per Month

You will receive one free import each calendar month. The vast majority of imports can be completed by eCollections staff in six hours or less, therefore this offer is limited to jobs not exceeding that duration, all hours in excess of six will be billed at your standard rate. Standard rates will also apply to all additional imports.

If you have any questions don't hesitate to call. We appreciate the opportunity to be your software provider and partner and we look forward to continuing to help your business prosper.

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